VEZCO CCTV
TERMS OF SERVICE

Last Updated: January 1, 2019

These terms of service (“Terms of Service”) contain the terms under which you use services that VEZCO CCTV (“VEZCO” “we”, “our”, “us”) provides over the Internet and mobile application, including VezPro, VezcoGo (collectively, “VEZCO CCTV Services”). VEZCO CCTV Services are provided for use in conjunction with various VEZCO CCTV Internet-connected devices (“Products”).

You will need to register an account via website or one mobile application to access VEZCO CCTV Services. For the purposes of seeking to provide you with a better experience, to improve VEZCO CCTV Services or otherwise where you have consented, with such account without new registration, you may access to other services provided by VEZCO CCTV’s Affiliates over Internet and/or mobile applications. For the purpose of these Terms of Service, Affiliate” means any entities which, directly or indirectly, are in control of, are controlled by, or is under common control with VEZCO CCTV.

These Terms of Service apply to VEZCO CCTV Services, but any service-specific terms of service (“Additional Terms”) may apply to some services provided by VEZCO CCTV’s Affiliates. By using HIVISION Services, you agree to accept and be bound by these Terms. If you do not accept these Terms, please do not use any of VEZCO CCTV Services.

These Terms also govern your access to and use of VEZCO CCTV Services, including through the Products or Services provided by VEZCO CCTV’s Affiliates. PLEASE READ THESE TERMS CAREFULLY. If you do not agree with these Terms, do not register or use any VEZCO CCTV Services.

 

1. No Life-Safety or Critical Uses of VEZCO CCTV Services

You acknowledge and agree that VEZCO CCTV Services and Products are not certified for emergency response. VEZCO CCTV makes no warranty or representation that use of VEZCO CCTV Services or Products with any third-party’s products or services will affect or increase any level of safety or security. VEZCO CCTV Services and Products are not a third-party monitored emergency notification system — VEZCO CCTV will not dispatch emergency authorities to the monitored place in the event of an emergency. All life threatening and emergency events should be directed to appropriate response services.

 

2. Electronic Contracting and Messaging

By using VEZCO CCTV Services, registering the Products, creating an online account for VEZCO CCTV Services (“Account”), or engaging in any transactions via VEZCO CCTV Services, you agree to accept and be bound by these Terms and our Privacy Policy. You agree that when you use your login credentials or click on any “I Agree” button when using VEZCO CCTV Services, you affirmatively consent to conduct business electronically with VEZCO CCTV, and such credentials and processes have the same force and effect with your written signature. You agree and consent to VEZCO CCTV sending you disclosures, messages, notices, and other communications, including direct marketing text messages, to your designated mobile phone and email account.

 

3. These Terms May Change

VEZCO CCTV reserves the right to make changes to these Terms provided certain provisions of these Terms prove to be incomplete or outdated and further provided that these changes are reasonable for you, taking into account your interests. If we make any changes to these Terms, we will notify you by the email address specified in your Account or by means of notice on the website of any such changes which will become effective immediately upon the release. Continued use of VEZCO CCTV Services following this notice will indicate your acknowledgment and agreement to be bound by the revised Terms.

 

4. Relationship to Product Warranty

These Terms govern your use of VEZCO CCTV Services. Your purchase of any Product is governed by the limited warranty provided with that Product.

 

5. Eligibility

You are prohibited from registering a Product for use with VEZCO CCTV Services or from using VEZCO CCTV Services unless you are 18 years of age or older, if individual, or, have obtained the authorization, if company. You may not use VEZCO CCTV Services where prohibited by applicable law. We also do not knowingly collect any information from children under the age of 18, or equivalent minimum age in the relevant jurisdiction. If you are not 18 years of age or older, you must have your parent or legal guardian register a Product or create an Account to use VEZCO CCTV Services. Please contact us at sales@vezcocctv.com if you believe your child has provided us with personal information in connection with VEZCO CCTV Services.

 

6. Creating an Account

To use your Product via VEZCO CCTV Services, you are required to create an Account. You represent and warrant that: (i) all required registration information you submit is truthful, accurate and complete; (ii) you will maintain the accuracy, security, and confidentiality of such information; and (iii) your use of VEZCO CCTV Services does not violate any applicable law or regulation. You have no right to transfer your Account to any other individuals in any manner. VEZCO CCTV is not liable for any loss or damages arising from your failure to maintain the confidentiality of your Account.

 

7. System and Equipment Requirements

Use of certain Products or discrete functionality may require Internet access and registration to VEZCO CCTV Services. You must have the necessary hardware, software, and Internet access needed to register and use the Product with VEZCO CCTV Services. VEZCO CCTV Services will not be accessible without: (i) a working network that is positioned to communicate reliably with our Products; (ii) a PC device or a mobile device with Android OS or Apple iOS to pair the Products; (iii) an Account; (iv) always-on broadband Internet access; and (v) other system elements that may be specified by VEZCO CCTV Services in connection with the specific Product. In addition, you acknowledge that VEZCO CCTV Services may activate Bluetooth or Wi-Fi services on your device, with or without prior notification, in order to facilitate proper registration of the Product, and connectivity and registration to VEZCO CCTV Services.

 

8. Changes to VEZCO CCTV Services

VEZCO CCTV may change, upgrade, discontinue, or temporarily suspend any feature or component of VEZCO CCTV Services at any time without notice. VEZCO CCTV cannot guarantee and makes no warranties that any software updates can be implemented on any Product or that changes to VEZCO CCTV Services will operate as intended. You acknowledge that you may be required to install software updates to use VEZCO CCTV Services with your Product, and you agree to promptly install such updates we provide. You are solely liable for any losses arising from a failure to timely implement such updates.

 

9. Term and Termination

These Terms will remain in full force and effect as long as you continue to access or use VEZCO CCTV Services. If you transfer a Product to a new owner, your right to use VEZCO CCTV Services with respect to that Product automatically terminates, and the new owner will have no right to use the Product or VEZCO CCTV Services under your Account. You may cancel your Account at any time by calling Customer Support at sales@vezcocctv.com.

 

10. License

Subject to your compliance with these Terms, VEZCO CCTV grants you a revocable, limited, non-exclusive, non-transferable, non-sub-licensable license to install and use (a) our mobile applications (“Mobile Apps”), and (b) any embedded firmware in the Product and updates (“Other Software”), in each case solely in connection with your personal, non-commercial use of the Product and VEZCO CCTV Services. You may only use the Mobile Apps on devices that you own, lease, or otherwise control. No other licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by VEZCO CCTV or its licensors.

 

11. License Restrictions

Unless as expressly permitted in these Terms, you agree not to, and you will not permit others to, (i) license, sublicense, assign, convey or transfer, the rights and licenses granted hereunder; (ii) publish, display, disclose, sell, rent, lease, store, loan, distribute, transmit, publicly display or perform, co-brand, frame, host, outsource, or otherwise commercially exploit VEZCO CCTV Services, including the Mobile Apps and Other Software (collectively, the “Software”), (iii) copy or reproduce VEZCO CCTV Services or Software or any part thereof, in any form; (iv) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Software or VEZCO CCTV Services; (v) use the Software and VEZCO CCTV Services in any fashion that may infringe any patent, copyright, trademark, trade secret, or any other intellectual property or proprietary right of VEZCO CCTV, its third-party providers, or any other third party; (vi) modify, translate, adapt, disassemble, reverse engineer decompile, reverse compile, or create compilations or derivative works of, the Software, VEZCO CCTV Services, or any part thereof (except to the extent applicable laws specifically prohibit such restriction), or (vii) use the Software or the Service for any service bureau, time-sharing, resale or similar purposes. VEZCO CCTV reserves all rights and licenses in and to the Software not expressly granted to you under these Terms.

 

12. Open Source

Certain items of software included with the Products are subject to “open source” or “free software” licenses (“Open Source Software”). Some of the Open Source Software is owned by third parties. Each item of Open Source Software is licensed under the terms of the end user license that accompanies such Open Source Software. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for the Open Source Software. If required by any license for particular Open Source Software, VEZCO CCTV makes such Open Source Software, and VEZCO CCTV modifications to that Open Source Software, available by written request to VEZCO CCTV at the email or mailing address listed below: sales@vezcocctv.com

By downloading/requesting the source code to any of the Open Source Software (“Source Code”), you agree to the following:
VEZCO CCTV PROVIDES THE SOURCE CODE TO YOU ON AN “AS IS” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SOURCE CODE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, VEZCO CCTV AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VEZCO CCTV AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SOURCE CODE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

 

13. Access to VEZCO CCTV Services

You may only access and use VEZCO CCTV Services solely for the purpose of (a) operating, managing, monitoring, and maintaining the Products, (b) managing your Account and preferences, and maintain your registration data.

When using VEZCO CCTV Services, you shall not:

  • disrupt, interfere with, violate the security of, or attempt to gain unauthorized access to, VEZCO CCTV Services or any computer network;
  • circumvent any technological measure implemented by VEZCO CCTV or any providers or any other third party (including another user of VEZCO CCTV Services) to protect VEZCO CCTV Services;
  • upload, transmit, distribute, or run any computer virus, worm, Trojan horse, or any computer code that could damage or alter a computer, portable device, computer network, communication network, data, VEZCO CCTV Services, or any other system, device or property;
  • run Maillist, Listserv, or any form of auto-responder or “spam” on VEZCO CCTV Services;
  • attempt, in any manner, to obtain the password, account, credentials, or other security information from any other user; or
  • jeopardize the security of your Account or anyone else’s account (for example, by allowing another individual to login into VEZCO CCTV Services as you).

 

14. Limitations of VEZCO CCTV Services

VEZCO CCTV Services is intended to be accessed and used for non-time-critical information and control of Products. While we strive for VEZCO CCTV Services to be highly reliable and available, it is not intended to be reliable or available 100% of the time. VEZCO CCTV Services is subject to sporadic interruptions and failures for a variety of reasons beyond our control, including Wi-Fi intermittency, service provider uptime, mobile notifications and carriers, among others. You acknowledge these limitations and agree that VEZCO CCTV is not responsible for any damages allegedly caused by the failure or delay of VEZCO CCTV Services to reflect current status of the Product, notifications, or timing of your video content.

VEZCO CCTV Services may be suspended temporarily without notice for security reasons, system failure, maintenance and repair, updates, adjustments, or other circumstances. You acknowledge and agree that you will not be entitled to any refund or rebate for any such suspension. VEZCO CCTV does not offer any specific uptime guarantee for VEZCO CCTV Services. VEZCO CCTV is not liable for any losses arising from a suspension of VEZCO CCTV Services.

All information concerning VEZCO CCTV Services and use of the Product with VEZCO CCTV Services is provided “as is” and “as available”. VEZCO CCTV does not guarantee that this information is correct or up to date. Accessing the information through VEZCO CCTV Services is not a substitute for direct access to the information in or on the Product itself.

Although VEZCO CCTV cares about the security, integrity, and availability of your video content and personal information, we cannot guarantee the security of your personal information. You acknowledge that you provide your video content and your personal information at your own risk.

 

15. Limitations of VEZCO CCTV Services Due to Reliance on Third Parties

VEZCO CCTV Services relies on certain third-party products and services. For example, some aspects of VEZCO CCTV Services– such as data storage, synchronization, and communication – are enabled by Amazon Web VEZCO CCTV Services or other providers. As another example, we rely on mobile operating system vendors and mobile carriers to enable mobile device notifications through VEZCO CCTV Services. These third-party’s products and services are beyond our control, and their operation may not operate in a reliable manner or be available 100 % of the time. VEZCO CCTV is not responsible for any damages and losses due to the operation of these third-party’s products and services.

You further acknowledge that you are responsible for all fees charged by your ISP and carrier in connection with your access to and use of VEZCO CCTV Services and access to your Products. You also acknowledge that you are responsible for compliance with all applicable agreements, terms of use/service, and other policies of your ISP and carrier.

You acknowledge and agree that the availability of the Mobile Apps is dependent on the third-party Web services from which you download the Mobile Apps – for example, the Android app market from Google or the App Store from Apple (each an “App Store”). You acknowledge that these Terms are between you and VEZCO CCTV and not with an App Store. Each App Store may have its own terms and conditions to which you must agree before downloading Mobile Apps from that App Store. You agree to comply with, and your license to use the Mobile Apps, is conditioned upon your compliance and agreement with such App Store terms and conditions. To the extent such other terms and conditions from such App Store are less restrictive than, or otherwise conflict with, the terms and conditions of these Terms, the more restrictive or conflicting terms and conditions in these Terms apply.

 

16. Release Regarding Third Parties

VEZCO CCTV is not responsible for third parties or their products and services, including, without limitation, any third-party’s products and services that enable VEZCO CCTV Services, equipment, ISPs, carriers, the App Stores and among others.

VEZCO CCTV HEREBY DISCLAIMS AND YOU HEREBY DISCHARGE, WAIVE AND RELEASE VEZCO CCTV AND ITS LICENSORS AND SUPPLIERS FROM ANY PAST, PRESENT, AND FUTURE CLAIMS, LIABILITIES, AND DAMAGES, KNOWN OR UNKNOWN, ARISING OUT OF OR RELATING TO YOUR INTERACTIONS WITH SUCH THIRD PARTIES AND THEIR PRODUCTS AND SERVICES.

 

17. Indemnity

You agree to defend, indemnify, and hold VEZCO CCTV, its directors, officers, employees, shareholders, affiliates, contractors, agents, licensors, and suppliers harmless from any damages, liabilities, claims, demands, losses, or expenses, including attorneys’ fees, made by any third party due to or arising out of or in connection with (i) your use of VEZCO CCTV Services and Product; (ii) your violation of these Terms; (iii) your violation of any law or the rights of any third party. VEZCO CCTV will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

 

18. WARRANTY DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VEZCO CCTV SERVICES (I.E. THE WEBSITE, THE MOBILE APPS AND SOFTWARE) ARE PROVIDED FOR YOUR CONVENIENCE, “AS IS”, AND “AS AVAILABLE” WITH ALL FAULTS AND ERRORS, AND VEZCO CCTV AND OUR SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, AVAILABILITY, DATA SECURITY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

VEZCO CCTV DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, SOFTWARE OR SERVICE PROVIDED BY A THIRD PARTY THROUGH OR IN CONNECTION WITH VEZCO CCTV SERVICES (INCLUDING, BUT NOT LIMITED TO, CLOUD SERVICES) OR ANY HYPERLINKED WEBSITE OR SERVICE.

VEZCO CCTV MAKES NO REPRESENTATIONS CONCERNING ANY CONTENT CONTAINED IN OR ACCESSED THROUGH VEZCO CCTV SERVICES, AND VEZCO CCTV WILL NOT BE RESPONSIBLE OR LIABLE FOR THE ACCURACY, COPYRIGHT COMPLIANCE, LEGALITY OR DECENCY OF MATERIAL CONTAINED IN OR ACCESSED THROUGH VEZCO CCTV SERVICES. VEZCO CCTV MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING SUGGESTIONS OR RECOMMENDATIONS OF SERVICES OR PRODUCTS OFFERED OR PURCHASED THROUGH VEZCO CCTV SERVICES.

YOU ACKNOWLEDGE THAT THE USE OF VEZCO CCTV SERVICES SHALL BE CONNECTED WITH THE INTERNET, AND USE SHALL BE WHOLLY AT YOUR OWN RISK. VEZCO CCTV DOES NOT REPRESENT OR GUARANTEE THAT VEZCO CCTV SERVICES WILL BE FREE FROM LOSS, CORRUPTION, CYBER ATTACK, VIRUSES, INTERFERENCE, HACKING, MALWARE, OR OTHER SECURITY INTRUSION, AND VEZCO CCTV DISCLAIMS ANY LIABILITY RELATING THERETO.

SURVEILLANCE, DATA PROTECTION, AND PRIVACY LAWS VARY BY JURISDICTION AND MAY IMPOSE CERTAIN RESPONSIBILITIES ON YOUR USE OF VEZCO CCTV SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOU (AND NOT VEZCO CCTV) WILL BE RESPONSIBLE FOR ENSURING THAT YOU COMPLY WITH APPLICABLE LAWS WHERE YOU LIVE AND THAT VEZCO CCTV SHALL NOT BE LIABLE IN THE EVENT THAT VEZCO CCTV SERVICES IS USED FOR ILLEGAL PURPOSES, INCLUDING, WITHOUT LIMITATION: NON-CIVIL USE; RECORDING OR SHARING VIDEO OR AUDIO CONTENT THAT IS NOT IN CONFORMANCE WITH APPLICABLE LAW; FAILURE TO COMPLY WITH NOTICE AND CONSENT LAWS; INFRINGEMENT OF THIRD-PARTY RIGHTS; USE IN CONNECTION WITH MEDICAL TREATMENT, OR OTHER SITUATIONS WHERE VEZCO CCTV SERVICES FAILURE COULD LEAD TO DEATH OR PERSONAL INJURY.

 

19. LIMITATIONS ON LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VEZCO CCTV, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, CONTRACTORS, AGENTS, LICENSORS, OR SUPPLIERS, BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR INCIDENTAL DAMAGES, INCLUDING ANY DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOST DATA OR CONTENT, DOCUMENTATION, OR PROFITS, SERVICE INTERRUPTION, COMPUTER DAMAGE, COST OF SUBSTITUTE SERVICES, INABILITY TO USE VEZCO CCTV SERVICES, PRIVACY LEAKAGE, OR ANY OTHER LIABILITIES OR LOSSES CAUSED BY VEZCO CCTV SERVICES OR BY FAILURES OF VEZCO CCTV SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VEZCO CCTV KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VEZCO CCTV’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO VEZCO CCTV SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EXCEED THE FEES ACTUALLY PAID BY YOU TO VEZCO CCTV OR VEZCO CCTV’S AUTHORIZED RESELLER FOR VEZCO CCTV SERVICES IN THE PRIOR 6 MONTHS (IF ANY) IMMEDIATELY PRECEDING THE DATE OF THE MOST RECENT CLAIM. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. VEZCO CCTV DISCLAIMS ALL LIABILITY OF ANY KIND OF VEZCO CCTV’S LICENSORS AND SUPPLIERS.

THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN VEZCO CCTV AND YOU.

 

20. Dispute Resolution

You agree that these Terms and any claim, dispute, action, cause of action, issue or request for relief between you and VEZCO CCTV arising out of or relating to these Terms or VEZCO CCTV Services (collectively, “Disputes”) will be governed by and construed in accordance with the laws of the People’s Republic of China, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

If a Dispute arises between you and VEZCO CCTV, our goal is to learn about and address your concerns. You agree that you will notify VEZCO CCTV about any Dispute you have with VEZCO CCTV regarding these Terms or our Products or VEZCO CCTV Services by contacting VEZCO CCTV at sales@vezcocctv.com. We’ll try to resolve the Dispute informally by contacting you through email. If a Dispute is not resolved within 90 (ninety) days after submission, you or VEZCO CCTV may bring a formal proceeding.

 

21. Limitation on Claims

Regardless of any statute or law to the contrary, any dispute arising out of or related to your use of VEZCO CCTV Services must be filed within one (1) year after the occurrence of the event or facts giving rise to a dispute, or you waive the right to pursue any dispute based upon such event or facts forever.

 

22. Entire Agreement; Waiver; Severability

These Terms constitute the entire and exclusive understanding between you and VEZCO CCTV with respect to the use of VEZCO CCTV Services, and these terms supersede and replace any and all prior oral or written understandings or agreements between VEZCO CCTV and you regarding VEZCO CCTV Services. VEZCO CCTV’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision or of any other rights or provisions in these Terms. If a court or tribunal should find that one or more rights or provisions set forth in these Terms are invalid, you agree that the remainder of the Terms will remain in full force and effect and that the invalid provision will be enforceable to the fullest extent permitted by law.

 

23. Assignment

You may not assign or transfer these Terms and any associates rights or obligations, by operation of law, without VEZCO CCTV’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. VEZCO CCTV may freely assign or transfer these Terms without restriction.

 

24. Contact Us

Should you have any questions, please contact us immediately via email at sales@vezcocctv.com.

Copyright © 2019 VEZCO CCTV . ALL RIGHTS RESERVED.